1. Information We Collect

The information Marc Cain collects depends on how you interact with the website and online store. We may collect information that you provide directly, information generated through your use of the website, and information received from service providers involved in completing your request.

Information You Provide

• Your name, email address, and other contact details.
• Billing and delivery information submitted during checkout.
• Order details, including purchased products, sizes, quantities, and prices.
• Account details, preferences, and login information if you create an account.
• Messages, photographs, and other details sent to customer service.
• Email marketing preferences and subscription information.
• Return, exchange, refund, and delivery-related information.

Information Collected Automatically

• Device type, browser type, operating system, and language settings.
• Internet Protocol address and approximate location information.
• Pages viewed, links selected, referring pages, and visit duration.
• Shopping-cart activity, checkout activity, and interactions with website features.
• Cookie identifiers and similar technical information.

2. How We Use Personal Information

Marc Cain may use personal information to:

• Operate, maintain, and improve the website and online store.
• Process purchases, payments, deliveries, returns, exchanges, and refunds.
• Provide order confirmations, shipment notices, and other transactional messages.
• Respond to product, account, order, shipping, and customer-service questions.
• Maintain customer accounts and saved preferences.
• Detect, investigate, and prevent fraud, misuse, and security incidents.
• Analyze website performance and understand how visitors use the website.
• Send marketing emails when you have subscribed or otherwise permitted them.
• Comply with applicable obligations and enforce store policies.

3. Order Processing

When you place an order, Marc Cain uses the information submitted during checkout to review and process the purchase. This may include confirming product availability, authorizing payment, preparing the order, arranging delivery, sending order updates, and responding to questions about the transaction.

We may also use order information to manage returns, exchanges, refunds, damaged-item reports, delivery problems, address questions, and suspected fraudulent activity.

Please ensure that the contact, billing, and delivery information you provide is complete and accurate. Incorrect details may delay or prevent order processing.

4. Payment Information

Payments may be processed using PayPal, Stripe, or credit card, depending on the payment options displayed during checkout.

Payment information is submitted to the selected payment service for authorization and processing. Marc Cain may receive transaction details such as the payment status, payment method, transaction reference, billing details, and limited payment-card information necessary to confirm or manage the order.

Do not send complete payment-card numbers, security codes, account passwords, or other unnecessary financial information through email or the website contact form.

5. Cookies and Similar Technologies

Marc Cain uses cookies and similar technologies to operate the website, remember preferences, support shopping-cart and checkout functions, maintain sessions, protect the website, and understand how visitors interact with pages and features.

Cookies may be used for purposes such as:

• Keeping items in your shopping cart.
• Remembering selections and website preferences.
• Supporting account login and session management.
• Measuring traffic, page performance, and website usage.
• Identifying technical errors or unusual activity.
• Evaluating the effectiveness of website content and marketing.

You can usually manage cookies through your browser settings and any cookie controls made available on the website. Blocking certain cookies may affect account access, shopping-cart functions, checkout, saved preferences, or other parts of the website.

6. Analytics

Marc Cain uses analytics tracking to understand website traffic, visitor interactions, navigation patterns, device information, and page performance. This information helps us evaluate how the website is used and identify opportunities to improve functionality and content.

Analytics information may be collected through cookies, pixels, log files, and similar technologies. Where controls are available, you may adjust your preferences through the website’s cookie settings or your browser.

7. Email Marketing

Marc Cain may send marketing emails to customers and subscribers who have provided the necessary permission. These messages may include product information, collection updates, promotional offers, sale announcements, or other store news.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting customer service. Unsubscribing from marketing does not prevent Marc Cain from sending transactional messages concerning an order, payment, delivery, return, refund, account, or customer-service request.

We may retain limited information about your unsubscribe request to respect your preference and prevent unwanted marketing messages.

8. Service Providers

Marc Cain may share personal information with service providers that perform necessary functions on our behalf. Depending on the service requested, these functions may include:

• Website hosting and online-store operation.
• Payment authorization and transaction processing.
• Order preparation, shipping, and delivery support.
• Email delivery and customer communications.
• Data storage, website security, and fraud prevention.
• Cookie management, analytics, and performance measurement.
• Customer support and technical assistance.

Service providers receive information only as reasonably necessary to perform their assigned functions. Their handling of information may also be governed by their own privacy terms and applicable requirements.

9. When Information May Be Disclosed

Marc Cain may disclose personal information when reasonably necessary to:

• Complete an order or provide a service you requested.
• Prevent fraud, unauthorized transactions, abuse, or security threats.
• Protect the rights, safety, property, or operations of Marc Cain, customers, or others.
• Respond to valid legal requests or comply with applicable obligations.
• Support a business reorganization, transfer, or similar transaction, subject to appropriate protections.
• Enforce the Terms of Service and other store policies.

Marc Cain does not require customers to provide unnecessary sensitive information for ordinary shopping or customer-service requests.

10. Data Security

Marc Cain uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

No website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential and for using a unique, secure password.

Contact customer service promptly if you believe your account, personal information, or order details have been accessed or used without authorization.

11. Data Retention

Marc Cain retains personal information for as long as reasonably necessary to fulfill the purposes described in this policy. Retention periods may depend on the type of information and why it was collected.

Information may be retained to:

• Complete purchases, deliveries, returns, exchanges, and refunds.
• Maintain account information and customer preferences.
• Respond to disputes, questions, and support requests.
• Prevent fraud and maintain website security.
• Keep records required for operational or compliance purposes.
• Respect marketing unsubscribe requests.

When information is no longer reasonably needed, it may be deleted, anonymized, or otherwise handled according to applicable requirements and operational needs.

12. Customer Privacy Rights

Depending on your location and applicable requirements, you may have rights concerning your personal information. These may include the ability to:

• Request access to personal information associated with you.
• Ask that inaccurate or incomplete information be corrected.
• Request deletion of certain personal information.
• Request a copy of certain information in a usable format.
• Object to or request restriction of certain processing.
• Withdraw consent where processing depends on consent.
• Unsubscribe from marketing emails.
• Submit a privacy-related question or complaint.

Privacy rights may be subject to exceptions, verification, and other limitations. We may request information reasonably necessary to confirm your identity and locate the relevant records before completing a request.

To submit a request, email [email protected] and clearly describe the information or action you are requesting.

13. Account Information

If account features are available, you may be able to review or update certain profile details by signing in. Changes made within an account may not remove information that must be retained for completed orders, security, dispute resolution, or other legitimate purposes.

Contact customer service if you cannot access your account or need assistance with information that cannot be updated through the available account settings.

14. Third-Party Links

The Marc Cain website may contain links to independent third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

Review the privacy information of a third-party service before submitting personal information or completing a transaction through that service.

15. Children’s Privacy

The Marc Cain online store is not directed to children who are unable to provide valid consent or enter into an online purchase under applicable requirements. We do not knowingly request personal information directly from children for ordinary online shopping.

If you believe a child has provided personal information without appropriate authorization, contact us so the matter can be reviewed.

16. International Users

Marc Cain serves customers in multiple locations. Personal information may therefore be processed or stored in a country different from the country where you live, including where website, payment, delivery, communication, or technical service providers operate.

Data-protection standards may differ between locations. Where appropriate, reasonable measures may be used to support the protection of personal information involved in international processing.

17. Do Not Send Sensitive Information by Email

Email and standard contact forms should not be used to send passwords, complete payment-card numbers, card security codes, government identification numbers, or other unnecessary sensitive information.

For order assistance, provide only the details reasonably needed to identify the purchase and explain the issue, such as your name, order number, product name, and relevant photographs.

18. Changes to This Privacy Policy

Marc Cain may update this Privacy Policy to reflect changes in website functions, store operations, information practices, technology, or applicable requirements.

The updated policy will be posted on this page with a revised “Last updated” date. Please review this page periodically to remain informed about how personal information is handled.

19. Contact Information

For questions about this Privacy Policy, personal information, marketing preferences, cookies, account information, or a privacy request, contact Marc Cain customer service.

Include your full name, the email address associated with your account or order, and a clear description of your request. Do not include passwords or complete payment-card details.