Free Worldwide Shipping

Free Worldwide Shipping applies automatically to eligible orders. No minimum purchase amount or promotional code is required to receive the stated shipping rate.

Order Processing Time

Orders are normally processed within 1–3 days after they are successfully placed and payment is confirmed. Processing includes order review, item preparation, packaging, and transfer for shipment.

Processing time is separate from estimated delivery time. Orders placed during weekends, holidays, high-volume periods, or promotional events may begin processing on the next available business day.

If an item becomes unavailable or additional order information is required, we will contact you using the email address provided during checkout.

Estimated Delivery Time

After processing is complete and the order has been shipped, estimated delivery normally takes 2–5 days.

Delivery estimates begin when the shipment is dispatched, not when the order is placed. The stated timeframe is an estimate and is not a guaranteed delivery date.

Delivery may take longer due to circumstances outside our direct control, including severe weather, transportation disruption, local delivery conditions, public holidays, destination restrictions, or temporary processing delays.

Shipping Destinations

Marc Cain offers Free Worldwide Shipping to supported international destinations. Delivery availability is determined by the destination details accepted during checkout.

Certain locations may be temporarily unavailable because of local restrictions, transportation limitations, service interruptions, or other conditions affecting delivery. If we cannot ship an order to the address provided, we will contact you to discuss the available options.

Shipping Rates

Standard shipping is provided at no charge through our Free Worldwide Shipping service. The shipping charge shown for eligible orders will therefore be $0.

Optional expedited, special-handling, or alternative delivery services are not promised unless they are specifically displayed and selected during checkout.

Tracking Your Order

When tracking information is available, it will be sent to the email address associated with the order. Please verify that your email address is entered correctly and check your spam or junk folder if you do not see the shipping notification.

Tracking information may require 1–3 days after shipment to update. During this period, the tracking page may show that the number was created but has not yet been scanned or activated.

A temporary lack of tracking activity does not necessarily mean the package has stopped moving. Please allow the full tracking-update period before contacting customer support.

Incorrect or Incomplete Address

Customers are responsible for reviewing the recipient name, street address, apartment or unit number, city, state or province, postal code, country, email address, and other delivery details before submitting an order.

Contact us as soon as possible if you notice an error. We will review the request, but an address change may not be possible after order processing or shipment has begun.

If a shipment is returned because the address was incomplete, inaccurate, undeliverable, or refused, please contact customer support so the order status and available next steps can be reviewed.

Customs Duties and Import Taxes

Customers will not be required to bear eligible customs duties, import taxes, brokerage fees, or other government charges connected with the shipment. If you receive an unexpected request for one of these charges, do not make a payment before contacting us for assistance.

Please send us a copy or screenshot of the request together with your order number so our support team can review the matter.

Delayed Packages

A shipment may occasionally arrive later than the estimated 2–5-day delivery period. Before contacting us, please:

• Allow the full estimated delivery period to pass.
• Review the latest tracking information.
• Confirm that the delivery address is correct.
• Check for any delivery-attempt notice.
• Ask household members or building staff whether they accepted it.

If there is no meaningful tracking update or the package remains undelivered after the estimated timeframe, email our customer support team with your order number and tracking details.

Lost Packages

If tracking shows that a package was delivered but you cannot locate it, first check the delivery area, mailbox, reception desk, parcel room, nearby safe locations, and anyone who may have accepted the package on your behalf.

If the package still cannot be found, contact us promptly. We may need to review the tracking history and request additional information before determining the appropriate next step.

Please do not submit duplicate claims or discard relevant delivery notices while the shipment is being reviewed.

Damaged Packages

If your package or an item arrives damaged, contact us promptly after delivery. Keep the item, original packaging, shipping label, and all packing materials until the issue has been reviewed.

Please include the following information in your message:

• Your full name and order number.
• A description of the damage.
• Clear photos of the item.
• Photos of the outer and inner packaging.
• A photo showing the shipping label.

Do not return a damaged item before receiving instructions from our customer support team.

Multiple Shipments

Items from the same order may occasionally arrive separately. When an order is divided into more than one package, tracking information may be provided for each shipment.

A partial delivery does not necessarily mean that the remaining items are missing. Review all available shipment notifications before contacting us.

Contact Information

For help with processing, delivery, tracking, address errors, customs charges, delayed shipments, lost packages, or damaged deliveries, contact Marc Cain customer support.

Include your full name, order number, delivery address, tracking number, and a clear description of the issue.