1. Overview

Throughout these Terms of Service, “Marc Cain,” “we,” “us,” and “our” refer to Marc Cain. “You” and “your” refer to any visitor, customer, account holder, purchaser, or other person who accesses or uses the website.

These Terms of Service apply to all users of the website, including browsers, customers, and individuals who submit content or information. Additional policies displayed on the website, including our Shipping Policy, Return Policy, and Privacy Policy, form part of these terms where applicable.

2. Acceptance of Terms

By accessing or using any part of the Marc Cain website, you confirm that you have read, understood, and accepted these Terms of Service. If you do not agree with them, you should not use the website or submit an order.

You must be legally capable of entering into a binding agreement in your place of residence. When you use the website on behalf of another person or organization, you confirm that you have authority to accept these terms on their behalf.

3. Online Store Terms

You may use the Marc Cain online store only for lawful personal or authorized commercial purposes. You may not use our products, website, content, or services in violation of applicable laws or the rights of another person.

You agree not to transmit malicious code, viruses, worms, automated attacks, or other material designed to damage, disrupt, monitor, or interfere with the website or another user.

We may restrict, suspend, or terminate access to the website when we reasonably believe these terms have been violated or when action is necessary to protect customers, the website, or Marc Cain.

4. Product Information

We aim to present product descriptions, materials, colors, sizes, measurements, images, and other information as accurately as reasonably possible. However, screen settings, lighting, photography, manufacturing variations, and other factors may affect how a product appears.

Product images are provided for general representation. Packaging, labels, details, patterns, and colors may vary slightly from what is displayed. Customers should review the product description, size information, care instructions, and other relevant details before purchasing.

We may correct product information, typographical errors, inaccuracies, or omissions without prior notice, including after an order has been submitted.

5. Pricing and Availability

Product prices, discounts, promotional offers, coupon codes, and availability may change without prior notice. The price presented during checkout and accepted as part of the completed order will apply, subject to correction of clear errors.

Placing an item in a shopping cart does not reserve it or guarantee availability. Products may become unavailable before checkout is completed or while an order is being reviewed.

We may limit product quantities, restrict promotions, discontinue products, or cancel an item that cannot be fulfilled. If payment has already been collected for a canceled item, the applicable amount will be returned to the original payment method.

Sale, outlet, clearance, discount, promotional, and coupon-code terms may include eligibility requirements, expiration dates, product exclusions, or quantity restrictions. Offers cannot be combined unless the promotion expressly permits it.

6. Orders and Order Acceptance

Submitting an order is an offer to purchase the selected products. An automated order confirmation acknowledges receipt of your request but does not necessarily mean that the order has been accepted or shipped.

Marc Cain may review an order before acceptance. We reserve the right to refuse, limit, or cancel an order for legitimate reasons, including:

• Product unavailability or inventory errors.
• Incorrect pricing or product information.
• Incomplete or inaccurate customer information.
• Payment authorization or security concerns.
• Suspected fraud, misuse, or unauthorized activity.
• Violation of purchase limits or promotional conditions.
• Delivery restrictions affecting the provided address.

If an order is changed or canceled, we may contact you using the email address or other contact information submitted during checkout.

7. Payment and Billing Information

You agree to provide current, complete, and accurate payment, billing, contact, and delivery information for every purchase. You authorize the applicable payment provider to process the amount shown during checkout.

Available payment methods are displayed during checkout and may vary. Marc Cain does not guarantee that every payment method will be available for every customer, order, device, or destination.

You must be authorized to use the selected payment method. If a payment cannot be authorized, verified, or completed, the order may be delayed, declined, or canceled.

8. Shipping and Delivery

Shipping is governed by the Marc Cain Shipping Policy. Marc Cain offers Free Worldwide Shipping to supported destinations under the conditions stated in that policy.

Processing and delivery dates are estimates rather than guaranteed arrival dates. Delivery may be affected by address errors, transportation disruption, weather, destination restrictions, public holidays, or other circumstances outside our reasonable control.

Customers must provide a complete and accurate delivery address and review it before submitting an order. Please consult the Shipping Policy for current information about processing, tracking, delivery, customs coverage, and package issues.

9. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by the Marc Cain Return Policy. Marc Cain offers 30 Days Free Returns for eligible products when customers follow the required return process.

Customers must contact customer service before sending an item back and must follow the return instructions supplied for the order. Unauthorized returns may not be accepted.

Items must meet the eligibility and condition requirements stated in the Return Policy. Refunds are issued only after an eligible return is received, inspected, and approved.

10. Customer Accounts

Some website features may allow you to create a customer account. You are responsible for providing accurate account information and keeping your login credentials confidential.

You are responsible for activity carried out through your account unless you notify us promptly of suspected unauthorized access. Do not share your password or permit another person to access your account in a way that violates these terms.

We may suspend or close an account used for fraudulent activity, unauthorized transactions, abuse, repeated policy violations, or other conduct that may harm Marc Cain, customers, or third parties.

11. Customer Communications

When you place an order, create an account, or contact customer service, you agree that we may send transactional communications related to your request, purchase, payment, shipment, return, refund, security, or account.

You are responsible for ensuring that your email address and other contact details remain accurate. Marketing communications, where offered, are subject to your preferences and the applicable Privacy Policy.

12. Prohibited Uses

You may not use the website, its content, or its features to:

• Violate applicable laws, regulations, or the rights of others.
• Commit fraud, impersonate another person, or submit false information.
• Attempt unauthorized access to an account, system, database, or network.
• Upload or transmit malicious software or harmful code.
• Collect personal information about other users without authorization.
• Scrape, copy, index, or extract website content through unauthorized automated methods.
• Interfere with website security, performance, operation, or availability.
• Use content or product information to create misleading, counterfeit, or unauthorized materials.
• Submit unlawful, abusive, defamatory, obscene, or infringing content.
• Circumvent purchase limits, promotion restrictions, or security controls.

We may investigate suspected misuse and take reasonable protective action, including limiting access or canceling affected orders.

13. Intellectual Property

The website and its content, including text, graphics, photographs, product images, layouts, designs, logos, names, icons, videos, and software, are owned by or licensed to Marc Cain and are protected by applicable intellectual-property laws.

You may access the website for personal shopping and other authorized use. You may not reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially exploit protected content without prior written permission from the relevant rights holder.

No use of the website grants you ownership of or a license to any Marc Cain trademark, branding, product image, design, or other protected material except for the limited right to use the website in accordance with these terms.

14. Reviews and Submitted Content

If the website permits reviews, feedback, photographs, suggestions, or other submissions, you confirm that you have the right to provide that content and that it does not violate any law or third-party right.

Submitted content must not contain malicious code, deceptive claims, confidential information belonging to another person, unlawful material, or content that is abusive, defamatory, obscene, or infringing.

We may moderate, remove, or decline to publish submitted content when it violates these Terms of Service or is unrelated to the relevant product or service.

15. Third-Party Services and Links

The website may contain links to or integrations with third-party websites, payment providers, delivery services, or other independent services. These resources may be governed by separate terms and privacy practices.

Marc Cain does not control third-party websites and is not responsible for their content, availability, security, products, policies, or practices. Accessing a third-party service is at your discretion.

You should review the applicable terms and policies before providing information to or completing a transaction through a third party.

16. Website Availability and Accuracy

We work to maintain accurate and accessible website content, but we do not promise that the website will always be uninterrupted, error-free, secure, or available on every device.

We may maintain, update, modify, restrict, suspend, or discontinue all or part of the website without prior notice. Information may occasionally contain errors or become outdated, and we may correct or update it when identified.

17. Disclaimer

To the extent permitted by applicable law, the website and its available content are provided on an “as available” basis. Marc Cain does not make promises beyond those expressly stated in these Terms of Service or required by applicable law.

General product descriptions, size guidance, styling information, and other website content are provided for informational purposes and should be considered together with the details shown for the specific product.

Nothing in these terms excludes rights or protections that cannot lawfully be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Marc Cain will not be liable for indirect, incidental, special, consequential, or punitive losses resulting from use of, inability to use, or reliance on the website, except where such liability cannot lawfully be limited.

This limitation does not apply to liability that cannot be excluded or restricted under applicable law. Your statutory consumer rights remain unaffected.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful misuse of the website, violation of these Terms of Service, or infringement of another person’s rights.

20. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

21. No Waiver

A delay or failure by Marc Cain to enforce a provision of these Terms of Service does not waive the right to enforce that provision or any other provision later.

22. Entire Agreement

These Terms of Service and the policies referenced within them form the agreement between you and Marc Cain regarding use of the website and online store, subject to any additional terms clearly presented for a particular product, promotion, or feature.

23. Changes to These Terms

Marc Cain may revise these Terms of Service to reflect changes to the website, store operations, policies, technology, or applicable requirements.

Updated terms will be posted on this page with a revised “Last updated” date. Your continued use of the website after updated terms are published constitutes acceptance of those changes to the extent permitted by applicable law.

24. Contact Information

Questions about these Terms of Service, an online order, or a related store policy may be sent to Marc Cain customer service.

Include your full name, order number when applicable, and a clear description of your question so the request can be reviewed.